Admin Panel
Creating New Admin Panel User Accounts
Resetting Your Admin Panel Password
Signing Into the Admin Panel
Managing Admin User Permissions
Analytics
Logging into Web Stats
Setting Up Google Conversion Tracking for Dealer Spike Forms
Creating and Managing Goals in Web Stats
Resetting Your Web Stats Password
Creating Email Reports in Web Stats
Creating Custom Reports in Web Stats
Tips to Improve Your Site's Search Engine Optimization
Basic DNS Information for Your Website & Email Domain
Important Analytics and SEO Terms and What They Mean for Your Site
Changing Metadata through the inline editor
Using the New Reputation Management Console
Content Editing
Creating Announcement Pop-Ups with the Announcement Builder
Uploading Slides to a Slideshow
Changing Hours with the Hours Editor
Tips and Tricks for Laying Out Pages
Adding OEM Promotions to Your Website
Creating and Editing Announcement Builder Templates
Create Content Pages
Chatbridge Admin Tutorial
Chatbridge Operator Tutorial
Using Basic HTML to Format Text in Inventory Fields and Content Snippets
Managing Staff with the Staff Builder Tool
Changing the About Us Statement on the Home Page
Creating Calendar Events
Using Built-in Web Forms and Leads
Customizing Page URLs
Image Guidelines and Tips
Creating Blog Posts
DMS Integrations
Getting Started with DMS Integrations
Request Outgoing Inventory Feeds for Third Party Listing Sites
DMS Integrations Overview (Incoming Feeds)
Updating Inventory from your Sandhills DMS
How to Manage your Talon DMS Integration
DMS Integration Frequently Asked Questions
Dealer Spike Information
Getting Started
Changing Your Billing Information
Contacting Technical Support
Getting News and Updates about Dealer Spike
Getting in Touch with Your Account Manager
Ecommerce
Catalog and Product Management
Aftermarket Catalog and Product Management
OEM Catalog and Product Management
Catalog Availablility- Partstream OEM
StreamsAdmin / OEM Replacement Catalog
OEM Information
Update Ecommerce OEM Prices by Price File Import
Private Catalog and Product Management
Examples of Product Data and Attributes
Delete Products
Update Private Catalog Products and Product Groups by User Interface
How do I Create and Publish Private/Custom Catalogs?
Update Fitment by CSV Import
Export Ecommerce Products and Product Groups to CSV
Update Private Catalog Products and Product Groups by CSV Import
Update Fitment by User Interface
What Should I Know Before Starting a Private Catalog?
Hosting Visuals in Media Center
How to Format an Ecommerce SKU for Imports
Update Shelf Inventory and Sale Price by CSV Import
Update Categories and Category Structure by CSV Import
Update Categories and Category Structure by User Interface
Update Shelf Inventory and Price by User Interface
Update Price Overrides by CSV Import
Update Cost Overrides by CSV Import
Update Image Overrides by CSV Import
Update Product Group Category Mapping by CSV Import
Update Product Group Category Mapping by User Interface
Delete or Exclude a Product Group
Ecommerce Products, Product Groups, Categories and Catalogs
Update Price Rules & Price Overrides by User Interface
Set Sales on Ecommerce Products
Creating Ecommerce Feature Groups
Hide an Ecommerce Category or Product Group
Ecommerce Checkout Process and Orders
Create Coupon Codes
How to Charge Shipping
Orders Overview
How to Buy Postage
EasyPost - Feature Summary and Set-up
Order Automation
Lightspeed Web Orders Module
How to configure Stripe for checkout
How to configure Authorize.net for checkout
How to Configure Paypal for Checkout
Getting Started with Ecommerce
Accessing Ecommerce
FAQs
General Account Settings
Configure Inventory Rules
Webstore Settings
File Center Import and Export Hub
Ecommerce Terms and Functions
Other Integrations
Email Administration
Inventory
Adding Youtube Videos to Inventory Units
Sold Inventory Units Still Showing on Website
Clearance, Consignment, and Custom Inventory
What to Do If Your Inventory Isn't Updating
Protecting Manual Changes to your Major Inventory Units
Inventory Trim Matching Guide
About The Vehicle Detail Page
How to Edit/Update Inventory Units in the Inventory Manager
Adding Units that Aren't in the Vehicle Database
How to Troubleshoot Duplicate Inventory Units on your Dealer Spike Website
Enhance Digital Retailing with Payment Genie
Recently Viewed Inventory
Managing Inventory Display Order
Managing Stock Photos on Inventory Units
Managing Multi-Location and Multi-Site Inventory
Managing Featured Inventory
Adding Overlay Text to Inventory Units
Managing Rental Inventory
Exporting / Printing Out Your Inventory
Adding Units to Your Inventory
Managing Price Fields on the Inventory Pages
Leads
Printing Finance App Leads
Approving and Rejecting User Surveys and Testimonials
Change Lead Email Settings
Exporting Leads
Newsletter
- All Categories
- Ecommerce
- Getting Started with Ecommerce
- Webstore Settings
Webstore Settings
Updated
by Patrick Mares
General Settings & Contact Information
Store Name
Name of your business. It will be used for order emails.
Customer Service Email
The email address that you want for customer general inquiries to come into. This will also be the email address that gets notified of Webstore Orders.

Lead Submission Email
Can be ignored for eCom integration
Customer Service Telephone
The phone number to your business

Address
Location of your business
Hide Prices
Temporarily disables pricing information from being displayed on your webstore.
Non-Transactional Store
Temporarily disables availability information from being displayed & transactions from being captured on your webstore.
Category & Search Results Page
Store URL - The page that the webstore appears on your website.
For Example:
If your webstore appears on http://www.mystore.com/ecommerce, enter "/ecommerce"
If your webstore appears on http://www.mystore.com/--xpss, enter: "/--xpss"
In-Stock Only
Disabled: Show all products regardless of inventory levels
Shelf & Distributor Quantities: Show only in-stock items.
Shelf Quantities Only: Show only items with shelf quantities applied.
Shipping & Taxes
The Country, State, and Zip will dictate Shipping and Tax calculations
In-Store Pickup
This is a popular option for a lot of dealers as it allows them to point their local customers to their Webstore to see if they can get a particular item.
- Disabled - the In-Store Pickup option will not be offered to a shopper
- Shelf Quantity Only - the In-Store Pickup option will only be offered if the products have Shelf Quantity applied
- All Orders - the options will be offered on all products
Allow Backorders
Enabling this option will bypass all inventory rules and show all items as in-stock with a positive quantity and a lead time of 10 days.
Shipping Rules
Click into “Manage” and you will be presented with options for price banded shipping. Detailed and robust shipping options are due out in Q2 of 2021.
Franchise & Pickup Locations
Franchise & Pickup Locations are additional locations that are associated with the Webstore attached to your current account. Creating additional locations allows a buyer to select a specific pickup location during checkout.
Social Media
Enter the URLs for each of your socials. Insta, Youtube, Yelp, etc
Checkout Options & Payment Processing
There are a few options available for allowing shoppers to make purchases from your webstore. Click on the links below to be taken to instructions on how to configure each one.
- PayPal - Fast Checkout (REST API Integration) - Click Here
- Stripe - (credit card gateway) - Click Here
- Authorize.net (credit card gateway) - Click Here