Managing Admin User Permissions
Creating New Admin Panel User Accounts
Resetting Your Admin Panel Password
Signing Into the Admin Panel
DS Web Stats Platform
Resetting Your Web Stats Password
Logging into Web Stats
Creating and Managing Goals in Web Stats
Creating Email Reports in Web Stats
Creating Custom Reports in Web Stats
Using the New Reputation Management Console
Tips to Improve Your Site's Search Engine Optimization
Basic DNS Information for Your Website & Email Domain
Setting Up Google Conversion Tracking for Dealer Spike Forms
Changing Metadata through the inline editor
Important Analytics and SEO Terms and What They Mean for Your Site
Adding OEM Promotions to Your Website
Updating Slideshows (Rotating Banners)
New Certified Partner Program Announcement
Creating Modal Pop-Ups with the Announcement Builder
Create Content Pages
Chatbridge Admin Tutorial
Chatbridge Operator Tutorial
Using Basic HTML to Format Text in Inventory Fields and Content Snippets
Managing Staff with the Staff Builder Tool
Changing the About Us Statement on the Home Page
Creating Calendar Events
Using Built-in Web Forms and Leads
Customizing Page URLs
Image Guidelines and Tips
Creating Blog Posts
Tips and Tricks for Laying Out Pages
Changing Hours with the Hours Editor
Managing Announcement Pop-Up Templates
DMS Integration Frequently Asked Questions
DMS Integrations Overview (Incoming Feeds)
Getting Started with DMS Integrations
Integration Details for Dealers with CDK Lightspeed DMS
How to Prepare for your DMS Integration
Updating Inventory from your Sandhills DMS
Integration Details for Dealers with an AutoMate DMS
Request Outgoing Inventory Feeds (Exports) for Third Party Listing Sites
How to Manage your Talon DMS Integration
Dealer Spike Information
Third Party Partner Program Script Guidelines
Changing Your Billing Information
Contacting Technical Support
Getting News and Updates about Dealer Spike
Getting in Touch with Your Account Manager
Catalog and Product Management
Aftermarket Catalog and Product Management
OEM Catalog and Product Management
Update Ecommerce OEM Prices by Price File Import
StreamsAdmin / OEM Replacement Catalog
Catalog Availablility- Partstream OEM
Private Catalog and Product Management
Update Private Catalog Products and Product Groups by CSV Import
What Should I Know Before Starting a Private Catalog?
Update Fitment by User Interface
Export Ecommerce Products and Product Groups to CSV
Update Fitment by CSV Import
How do I Create and Publish Private/Custom Catalogs?
Update Private Catalog Products and Product Groups by User Interface
Examples of Product Data and Attributes
Hide or Show Ecommerce Product Groups and Categories
Update Image Overrides by CSV Import
Update Cost Overrides by CSV Import
Update Price Overrides by CSV Import
Update Shelf Inventory and Price by User Interface
Update Categories and Category Structure by User Interface
Update Categories and Category Structure by CSV Import
How to Format an Ecommerce SKU for Imports
Hosting Visuals in Media Center
Set Sales on Ecommerce Products
Update Shelf Inventory and Sale Price by CSV Import
Creating Ecommerce Feature Groups
Update Price Rules & Price Overrides by User Interface
Ecommerce Products, Product Groups, Categories and Catalogs
Delete or Exclude a Product Group
Update Product Group Category Mapping by User Interface
Update Product Group Category Mapping by CSV Import
Ecommerce Checkout Process and Orders
Configure In-Store Pickup
EasyPost - Feature Summary and Set-up
How to Configure Paypal for Checkout
How to configure Authorize.net for checkout
How to configure Stripe for checkout
Lightspeed Web Orders Module
How to Buy Postage
How to Charge Shipping
Create Coupon Codes
Getting Started with Ecommerce
Ecommerce Setup Checklist and Troubleshooting
Ecommerce Terms and Functions
Configure Inventory Rules
General Account Settings
File Center Import and Export Hub
How to Add a Sale Price to Inventory Listings
Dealerpic360 User Guide
Add and Remove Inventory Units
How to Troubleshoot Duplicate Inventory Units on your Dealer Spike Website
How to Turn off Inventory Fields from Updating Nightly
Managing Stock Photos on Inventory Units
About The Vehicle Detail Page
Protecting Manual Changes to your Major Inventory Units
Clearance, Consignment, and Custom Inventory
Adding Youtube Videos to Inventory Units
What to Do If Your Inventory Isn't Updating
Tips on Troubleshooting VIN Issues
Changing Inventory Prices
Sold Inventory Units Still Showing on Website
Inventory Trim Matching Guide
Managing Rental Inventory
Exporting / Printing Out Your Inventory
Adding Overlay Text to Inventory Units
Managing Featured Inventory
Managing Multi-Location and Multi-Site Inventory
Managing Inventory Display Order
Recently Viewed Inventory
Enhance Digital Retailing with Payment Genie
Adding Units that Aren't in the Vehicle Database
How to Edit/Update Inventory Units in the Inventory Manager
Change Lead Email Settings
Approving and Rejecting User Surveys and Testimonials
Printing Finance App Leads
Estimated Reading Time: 10 Minutes
Inventory Platform: Any
About Payment Genie
Payment Genie is a new digital retailing feature which adds shop by payment functionality to your inventory pages.
How Payment Genie Works
When deployed, the regular Get a Quote buttons on your inventory list (SRP) and detail (VDP) pages will be replaced with an Explore Purchase Options button that opens a panel where the customer can estimate payments for the vehicle based on customized lending rates for your dealership, and submit a new type of sales lead through your website.
The Explore Purchase Options button will be added to any unit on your new or pre-owned inventory pages that has a selling price entered. Units without a price or that only have an MSRP will continue to show the default options.
Upon opening the side panel, shoppers will be able to select whether they want to pay for the unit with financing or cash. Units with prices below “minimum amount financed”, set by you, will only show Cash.
The customer will enter a down payment, a monthly term, and a credit rating range, and then get a monthly payment estimation based on custom interest rate information from your dealership's lending partners. See below for more information on customizing interest rate / APR.
After filling out and submitting the digital retailing form, shoppers will receive an autoresponder email from your website letting them know you've received their information and will reach out to them shortly to set up a viewing for the unit.
Leads and Email Notifications
When the Payment Genie form is submitted you'll receive a lead with the DigitalRetailing lead type through email, your site's admin panel, and third party CRMs containing customer information, entered payment calculation information, and the calculated monthly payment.
To change where email notifications are sent:
- Log into your site's admin panel. For more information on logging in, click here.
- Go to Leads -> Email Settings from the top navigation bar.
- Scroll down until you see the Digitalretailing field. Any email addresses listed here will receive leads when customers submit your Payment Genie form. If there aren't any listed here, leads will be emailed to the people listed under General. If you don't see a Digitalretailing field in your Email and Leads Settings page, contact Technical Support to have it added.
Customizing Lending Rates
Once Payment Genie is available on your website, configuring the shown lending rates is simple and easy. Just send the below to your account manager:
- Official rate sheet documents from one or more of your lending partners. You can have different lending partners for each of your verticals (example: powersports, marine, road-going motorcycles, or RV), but only one per vertical.
- Let us know if you want to use different rates for subsets of products within verticals, like on-road motorcycles vs general powersports.
Why isn't the Explore Purchase Options button showing up on my units?
- Units must have a price entered. Units without a price or that only have an MSRP entered will continue showing the regular inventory call-to-action options.
- Payment Genie only works on your regular live inventory pages (all, new, pre-owned, clearance, consignment, and custom). Showroom units don't have selling prices and won't use the feature.
- A unit is not in a vertical recognized by Payment Genie.
- A unit is below the listed minimum financing value or above the listed maximum financing value: this may show the Payment Genie button, but only allow the Cash setting.
- Payment Genie is not activated on this account. Please contact your Web Representative.